The utility industry is well known for its stability. Recent years have brought significant changes, driven by technological innovation and the pursuit of net-zero. Emerging technologies like process automation, smart meters, IoT devices, and energy storage solutions are revolutionising utility operations, consumer interactions and energy distribution.

Utilities are increasingly digitising operations and adopting a product-centric approach to drive cost savings, enhance employee and customer engagement, and support future decarbonisation efforts. Many Utilities still rely on legacy systems; modernising these, creating ‘digital twins’, moving to the cloud, and improving reporting and remote working capabilities are crucial for success

Cyber security is of paramount importance to the sector. As every organisation undergoes digital transformation, the focus on both offline and online security intensifies. Protecting infrastructure from attacks is essential to ensure a high-quality supply for the entire population and to safeguard customers’ data.