Actica is currently recruiting for the role of ITSM Consultant.


Location: UK Clients sites – Predominantly along the M4 corridor
Job Type: Full Time, Permanent
Industries: UK Public Sector and Defence
Grade/s: Consultant / Senior Consultant / Principal Consultant
Salary: Negotiable + Biannual Bonus (Biannual Pay Review)
Switches to annual pay review at Principal Consultant grade and above.
Holiday: 25 Days Annual Leave + Public Holidays


Role Profile

You will provide consultancy to public sector organisations to help them get maximum benefit from their ICT investment and will be required to give authoritative advice on all aspects of IT Service Management relating to large scale programmes. This may find you providing high-value strategy, business analysis and procurement consultancy to ensure any solution aligns with the business objectives. You will also be expected to provide authoritative advice on likely future service developments and routes to exploit these.

The role will require you to directly deliver consultancy to public sector end clients, ensuring the overall success of the engagement. The role involves producing high quality, formal deliverables and reviewing formal deliverables developed by others. It requires significant stakeholder engagement, dealing directly with the client, including resolving day-day issues involved in assignment delivery.  You will have an aptitude for problem solving and being able to communicate solutions simply and concisely.

Due to the nature of customer side working, regular travel within the UK should be expected.

Due to the nature of customer side working, regular travel within the UK should be expected. The base office is in Guildford but you should expect to spend the majority of your time working on client sites.


Career Development

We will provide you with the opportunity to further your career in consulting, specialising in the application of a broad range of methodologies and technical specialisations to a wide range of business problems. We provide substantial training, including online, classroom and in-house course provision, leading to nationally recognised qualifications in relation to specialisms such as Project Management, Agile, Service Management, Enterprise Architecture, Security Assurance, Security Architecture, Governance, and Technology Procurement. We provide structured career development pathways to help you gain responsibility and influence.



Working either individually or as part of a larger Actica team, you will undertake a number of consultancy assignments that could include:

  • Developing strategies for future delivery of ICT services to meet the client’s business needs and in accordance with the Government’s ICT and other strategies;
  • Consultancy on any aspect of the end to end process of IT Service Management, including Service Integration;
  • Acting as an IT Service Management SME within the company, helping to further its strategic capabilities, encouraging knowledge sharing and potentially training others;
  • Supporting large ICT procurements, including developing formal documentation, evaluation strategies and evaluating bids;
  • Providing technical assurance that proposed solutions are fit for purpose.


Qualifications and Experience

Experience within the UK Public Sector is desirable, although experience of large scale service integration / change projects is essential. Our position as a client side advisor means that strong influencing and personal skills are essential. The fast moving nature of the ICT environment together with the need to resource multiple, ad-hoc assignments also requires the individual to be self-starting, intellectually agile, proactive and self-motivated – with the ability to apply a structured approach to often unfamiliar subject matter.

In addition to ITIL v3, it is essential that the candidate has experience in the application of at least two of the following methods and standards in use within our customer base, additional experience in other elements would be highly desirable:

  • Business or systems analysis methods and tools, e.g. BPMN, Lean, RUP, UML, TOGAF, COBIT, etc;
  • Service Management audit and maturity assessment;
  • Management of transformational change;
  • Software development methods and techniques;
  • Central government information security policy standards / ISO17799;
  • Business case development to Treasury guidelines;
  • Standard methodologies for:
    • Requirements capture and analysis;
    • Feasibility studies and business case development;
    • Cost modelling and investment appraisal;
    • Systems integration and testing.

It is desirable that candidates have experience in at least two of the following domains:

  • Local Government;
  • Central Government;
  • Defence;
  • Consultancy;
  • Systems Integrators.

Because of the nature of the Actica’s business, a wide and varied background is preferable and the demonstrable capability to adapt quickly to new developments is always required.

Candidates must either have, or be eligible and willing to gain, Security Clearance to apply for this position.



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