Business Process Change
Our practical approach towards the development of strategies and plans for business process change protects current investment in IT wherever possible while at the same time providing new ways of accessing information and receiving and actioning customer requests. More often than not, it will be possible to link modern call centre and front office technology to existing back office legacy systems. Networks can be securely extended to permit document exchange, e-mail and internet services. Document image processing and workflow techniques can be incorporated to ensure that all requests are handled in an efficient manner for your customers.
In addition, our consultants specialise in assisting and supporting clients as they radically change the way in which information is collected, stored, retrieved and exploited for operational benefit. We are expert at developing new and improved business processes, planning the system migration activities and managing the operational changes introduced.